Icsolutions customer service. will require customer service assistance at 888-646-9437.
Icsolutions customer service. will require customer service assistance at 888-646-9437.
Icsolutions customer service. Jul 22, 2025 · Contact ICSolutions customer service, provide the necessary information, and request the removal of the block. You may request a refund for any remaining unexpired prepaid phone services on your Prepaid Account. With nearly 100 product engineers, technical service specialists, customer care representatives and other support personnel, ICSolutions works daily to meet our customers’ needs and improve our products and services. This site provides information on how to receive calls from inmates at the East Baton Rouge Parish Sheriff’s Office (EBRPSO). ICSolutions provides prepaid and direct billing services for friends, family members, and attorneys. Sales Keefe Group prides itself on “Innovative Solutions and Exceptional Service. It has a chat option. 4 days ago · ICSolutions Customer Service: Phone: 888-506-8407 Website: www. Alternatively, accounts can be set up through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www. To request a refund, contact Customer Service at 888-506-8407 or email icscustomer@icsolutions. com or call their toll-free customer service number at 888-506-8407. NOTE: If you intend to conduct offsite visits you will need to download The Visitor™ Windows Edition visitation application by clicking here, or the Android application, ICS Mobile available from the Google Play store. 3. com or contact their customer service line at 1-888-506-8407. To unblock a number later, contact ICSolutions again and request the removal of the block. Your confirmation code is made up of the For any login issues, please contact the Service DeskSign-in options Many national telephone service providers have enabled spam blocks in an effort to combat telemarketing or robo calls. ” Our 40+ account managers across the country are dedicated to making sure your needs are met and your satisfaction is guaranteed. of Corrections has chosen ICSolutions® as the new Correctional Communications System provider. ICSolutions Advanced Technology information: Inmate telephone service is provided through ICSolutions. Customer Care Representatives are available 24 hours a day, 365 days a year to answer your questions and process your purchase. Contact the detention center for detailed information. You can also use this number to add money to your phone account. Recipients of these calls may include friends, relatives, and attorneys. Customer Service: 1-877-650-4249 Securus Technologies – Inmate calling and messaging solutions. We provide you with different options for creating an account, purchasing phone services, and even chatting in real time via video visitation. If this does not resolve the issue you may need to also add our customer service number 888-506-8407 to your contact list and contact your carrier to have them unblock calls from the ICSolutions phone numbers associated with the facility. Mail-In Money Order: While less common, users can send a money order to ICSolutions' designated mailing address. • We provide our own live, 24/7 customer service; there’s never third-party support. Online (link to ICSolutions) By mail, sending a cashier’s check or money order to : ICSolutions ATTN: Customer Service 2200 Danbury Street San Antonio, TX 78217 For Inmate Debit Account, include with your payment, your name, your address, your daytime telephone number, name of facility, inmate’s name and ID Number. Be prepared to provide the inmate's information, your payment details, and the deposit amount. ICSolutionsHello Welcome to ICS OnlineLog In Create New Account Product Availability ICSolutions offers an innovative video visitation solution as an alternative to traditional, face-to-face inmate visitation. Please go to icsolutions. 13. Jul 9, 2025 · Call Customer Service: Contact ICSolutions directly at 888-646-9437. The centralized ENFORCER® network supports extensive monitoring and performance-analysis capabilities Jul 14, 2025 · Inmate Calling Services Refund Policy ICSolutions offers refunds for unexpired balances in Prepaid Accounts upon request. Additionally, the visitation kiosks are powered over The Visitor™ Visitation Management System by ICSolutions® Click the link below and select an Agency for jail visitation information. By providing your consent, you authorize your Cellular Provider to disclose your information to ICSolutions. Register or schedule online at the ICSolutions website. Registering for visitation All visitors are required to have an ICSolutions® account and register for visitation. CorrLinks does not have a customer service phone number, just an online help system. If you need assistance logging into your account, please click here to retrieve your username or reset your password. Security Because we serve only the corrections industry, safety and security are our highest priorities. Jail Information Jul 25, 2025 · After logging in or creating an account, locate the inmate's account and add funds using your preferred payment method. Do you have a question about using our product, The Visitor? Closed Holidays. Can I get my money back from ICSolutions? To request a refund by phone, call (888) 506-8407. Nov 16, 2023 · If you need additional assistance, contact ICSolutions Customer Care Representatives: 1 (888) 506-8407, or www. Jun 16, 2020 · For customer service with ICSolutions, they have a 24/7 customer support at 888-506-8407. Phone number validation requests sent in by mail typically take 5 to 7 business days to process. ) Phone—dial toll free, 866. To request a refund via our toll-free customer service hotline, please call (888) 506-8407. If you want to purchase prepaid phone services for a Prepaid Account using a check or money order, please mail to: ICSolutions Apr 27, 2025 · View BBB customer reviews of ICSolutions. We feel the “human touch” of a highly trained qualified representative is extremely important as friends and family of a recently incarcerated loved one are under stress and frequently confused If you don't remember your username, we may be able to send a reminder, if you have added your email address to your account profile. The centralized ENFORCER® network supports extensive monitoring and performance-analysis capabilities ICSolutionsHello Welcome to ICS OnlineLog In Create New Account Product Availability 1. Customer Care Representatives are available 24 hours a day, 365 days a year, to submit your inquiry for review by our investigations team. com, where, once you have logged in to your ICSolutions ® account to schedule your visitation. Fees Rates vary by facility and the location of the person you are calling. 4 days ago · Provider & Account Setup Kinney County Jail has partnered with ICSolutions to provide inmate calling services. Feel free to contact us with any questions you may have. For inquiries regarding inmate calls, please contact Gove County Jail at 785-938-2250 or visit their website at www. Jun 23, 2025 · Toll-Free Phone Number: Users can call the ICSolutions customer service line to make a payment over the phone using a debit card, credit card, or prepaid card. If you want to purchase prepaid phone services for a Prepaid Account using a check or money order, please mail to: ICSolutions Jul 28, 2025 · To set up an account or for any questions related to inmate calling, you can visit the ICSolutions website at www. You may also submit your request in writing to: ICSolutions Attn: Customer Service 2200 Danbury Street San Antonio, TX 78217 For mail in requests, please be sure to include: • Your Name • Return Address • Telephone Number designated to the Prepaid During the first call, you will receive 60 seconds of complimentary talk time and then be given the opportunity to set up an account with a customer service representative. Rate information is available to the called party during the call set-up process or by calling the ICSolutions customer service department for assistance at 1-888-506-8407. govecountykssheriff. Callers can also choose our automated payment system for fast service when completing routine account funding tasks. California Customer Billing Statements If you believe there is an error on your bill or have a question about your service, please call Inmate Calling Solutions, LLC customer support at (800) 464-8957. This has impacted how you receive calls from friends and loved ones using ICSolutions telephone services. Customer Care Representatives are available 24 hours a day, 365 days a year to answer any questions and process your pruchase. Toll-Free Number: Call the ICSolutions customer service line at 888-506-8407. com to complete number validation. ICSolutions Attn: Customer Service Department/Debit Telephone Account 2200 Danbury Street San Antonio, TX 78217 When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment: - Your Name - Your Address - Your daytime Telephone Number - Name of the Facility - Inmate’s Name - Inmate’s Facility Customer Service is available 24 hours a day, 7 days a week. Sign In to your Inmate Visitation, Mail, Commissary, Phone Calls and More Inmate Visitation To schedule personal inmate visits: Come to the facility and register or schedule a visit at the lobby kiosk. will require customer service assistance at 888-646-9437. 1. Refunds can also be requested by mail to ICSolutions, 2200 Danbury Street, San Antonio, TX 78217. You can contact ICSolutions Customer Service at (888) 506-8407 or by email at customer@icsolutions. Friends and Family Services PrePaid Customer Support Toll Free: (888) 506 Our service commitment includes: Carefully planned and coordinated service transition Dedicated account management 24/7 technical support A nationwide network of local repair technicians Free, ongoing software upgrades Free on-site and/or online training as needed Delivering unparalleled customer service is our top priority! To request a refund via our toll-free customer service hotline, please call (888) 506-8407. Contact Us! Before calling for support, please be sure to complete all previous steps in Step 1 - How to Register a New Video Visit Account and Step 2 - How to Schedule a Visit. Oct 14, 2024 · ICSolutions Phone Number and Customer Service If you need help, ICSolutions has a customer service line. to provide calling and account billing services to inmates. Direct Billed Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill. A visitor must define the inmate (s) with whom they wish to conduct visits and must also define their relationship to the inmate. You can also call our toll-free customer service center at 1 (888) 506-8407. The video visitation system is manufactured to corrections grade, designed to withstand abuse and provide safe, secure equipment for the intended use within inmate housing units, cellblocks and visitation areas. Friends, family members, or attorneys can establish Prepaid Collect calling accounts A refund can be obtained by calling customer service at 866-516-0115. Feb 11, 2020 · Can inmates hear voicemails? You can also call our toll-free customer service center at 1 (888) 506-8407. Registrations submitted for a 'privileged' relationship must be approved by the facility's Site Administrator prior to being able to schedule What kind of service do you need support for? Prepaid Collect Call Center Debit Video Visitation Jun 10, 2025 · NEW COMMUNICATIONS SYSTEM Illinois Dept. Be prepared to verify your identity and provide the phone number you want to unblock. T he international customer service number for validating your phone number is 210-501-0115. Multiple payment options are accepted, and service representatives are 100% U. ) Online—click here to deposit funds. • Our corrections-friendly packaging is clear and flexible. You may also submit your request in writing to: ICSolutions Attn The cost for a remote visit is $5. 506. You may purchase prepaid phone services for a Prepaid or a Debit Telephone Account using the following payment options: Visa and MasterCard credit cards Debit cards Western Union Money order Cashier’s check Jul 25, 2025 · To block calls from an inmate at Pittsylvania County Jail, you can contact ICSolutions customer service directly: ICSolutions Customer Service: 1-888-506-8407 Immediate Block via Phone While you can't proactively block calls before they occur, you can often block a number during a live call or through a prompt provided by your phone carrier. Field Support Technician (Sacramento, CA) Duties: Provide installation, service and support to inmate telephones and call control systems. May 16, 2024 · Icsolutions has 1. 345. -based Customer Care Representatives are available 24 hours a day, 365 days a year to assist with their questions, billing issues, payments and prepaid account setup. Our first line of support is preventive maintenance, along with automated monitoring of the ENFORCER® calling system and network utilization. Who is IC Solutions Founded in 2002, Inmate Calling Solutions (ICSolutions) has become the leading provider of innovative telecommunications products, providing cuttin g edge technology and exceptional customer service to the corrections industry. Securely log in to ICSolutions for managing accounts, accessing services, and staying connected with loved ones. Customer Service: 1-800-844-6591 ICSolutions – Prepaid phone and messaging services. Aug 1, 2025 · Contact ICSolutions customer service as soon as possible if you need to cancel or reschedule. Customer Care Representatives are available 24 hours a day, 365 days a year to answer any questions and process your purchase. The centralized ENFORCER® network supports extensive monitoring and performance-analysis capabilities Sign in to manage your ICSolutions account, access services and products, or create a new account. WE STRONGLY SUGGEST COMPLETING THIS PROCESS AS SOON AS POSSIBLE. 2. Direct Bill customer service is available at 800-464-8957. Please take special note: ONSITE VISITATION SESSIONS · Visitors will be required to enter your confirmation code to log on to the video visitation station at the facility in order to connect to your visit. Note: ICSolutions® is the only service provider for individual in custody phone services used at IDOC. Sep 12, 2020 · Phone—dial toll free, 866. Download the Mobile App: ICSolutions offers a mobile app called "ICS Mobile", available for download on iOS devices through the Apple App Store. Internet connectivity issues during off-site visits will not be refunded. Jul 11, 2022 · Idaho-specific rates: JPay Rates-Idaho Phone services Please continue to monitor ICSolutions website www. We feel the “human touch” of a highly trained qualified representative is extremely important as friends and family of a recently incarcerated loved one are under stress and frequently confused ICSolutions Attn: Customer Service Department/Prepaid Account 2200 Danbury Street San Antonio, TX 78217 When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls from. Additionally, we field technicians and site administrators stationed across the country. If the call blocking was implemented at the carrier level, you will need to contact your phone service provider directly. -based. 6 star rating based on 199 customer reviews. If you have issues validating your number or need any assistance with your ICSolutions account, you should call customer support at 888-506-8407. If you blocked a number in error, please contact ICS Customer Service via phone or email at 888. ICSolutions provides full warranty and maintenance on all of our products and services, at no cost to our clients, for the entire contract duration. Products & Services Our products and services are designed to help you and your loved one stay connected. You can reach them by phone, email or contact form, or use their login assistance service. Delivering unparalleled customer service is our top priority! For Sales and Marketing, please contact us by phone or email. Founded in 2002, Inmate Calling Solutions (ICSolutions) has become the leading provider of innovative telecommunications products, providing cutting edge technology and exceptional customer service to the corrections industry. If you have issues validating your number or need any assistance with your ICSolutions account, contact customer support at 1-888-506-8407. com or by contacting customer service at 1-888-506-8407. Read 13 answers from staff, experts and other customers to Icsolutions questions about products and services or ask your own question. Sign in to manage your ICSolutions account, access services and products, or create a new account. Customer Service: 1-800-943-2189 Telmate – Secure inmate communication. EBRPSO has contracted with ICS Corrections, Inc. • Our employees undergo thorough background screenings and drug testing. com for up-to-date information for phone services or contact visitation scheduling. Since 2003, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation. You can contact them at 1-888-506-8407 for any issues, including adding money, account setup, and troubleshooting. You can contact ICSolutions Customer service at (888) 506-8407 or by email at customer@icsolutions. 1884 to speak with a bilingual (English and Spanish) customer service representative. ICSolutions - Keeping People Connected Correctional Communications Prepaid Phone Services Our products and services are designed to help you and your loved one stay connected. Leave a review and share your experience with the BBB and ICSolutions. 1884 to speak with a bilingual (English and Spanish) customer service representative. ICSolutions currently provides our ENFORCER® calling system and outstanding customer service to more than 400 individual facilities, making up more than 275 agencies across the United States and providing calling Jul 5, 2025 · Toll-Free Number: Call ICSolutions' toll-free customer service number at 888-506-8407. Our investigations team will determine the root cause of the problem and notify you of those results. Mailing Address: ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 Jul 29, 2025 · If you have previously blocked calls and want to remove the block, contact ICSolutions customer service at 888-506-8407. 8407 or Customer@icsolutions. Communication Services GTL (Global Tel Link) – Phone calls, messaging, and video visitation. icsolutions. ICSolutionsWelcome to the ICS Online Payments portal! To begin, please enter your user name and password ICSolutions provides services for friends and family to connect with incarcerated loved ones, including visitation scheduling and account management. Consumers are mostly dissatisfied. You must have funds available on your ICSolutions account in order to schedule a remote visit. Access Corrections has a help site. If you think this is happening, please reach out to your telephone service provider to request any spam blocks be removed. 𝙈𝙖𝙠𝙞𝙣𝙜 𝙖𝙣 𝘼𝙥𝙥𝙤𝙞𝙣𝙩𝙢𝙚𝙣𝙩 All visits must be scheduled at least 24 hours in advance and up to one week in advance. They are currently servicing more than 260,000 inmates in over 230 correctional facilities nationwide, including 6 statewide Department of ICSolutions Friends & Family offers prepaid phone services and products, allowing users to sign in or create an account for easy access. com ICSolutions is proud of our reputation for outstanding service. Jul 4, 2025 · Provider & Account Setup McNairy County Jail has partnered with Inmate Calling Solutions to provide inmate phone services. Once confirmed, click Done to exit. ICSolutions customer care 888-506-8407 ICSolutions mailing address ICSolutions 2200 Danbury Street San Antonio, TX 78217 Last update 2 days ago · To request a block or unblock in writing, contact ICSolutions customer service and provide the following information: Account Holder's Name: Your full name as it appears on the phone account. Live, U. com to register for an account, add funding to your account, and schedule visitations. Our Customer Care Representatives are available 24/7/365 to assist callers in establishing PrePaid Collect or Debit Calling accounts. Apr 18, 2018 · Location Service is not a Cellular Provider service however if you grant permission, it will require your Cellular Provider to disclose the location of the wireless device. To set up an account, manage calls, or add funds, you can access the ICSolutions website at www. If you encounter any difficulties logging in, please contact tech support at (866) 228-4031 or through email at techsupport@icsolutions. ) In-facility kiosk—an Access Corrections kiosk that accepts cash, credit and debit cards in the lobby of correctional facilities is ready to process your deposit. ICS Mobile will take you to the ICSolutions® web application at www. org for Jul 14, 2025 · To block calls from an inmate at Gilliam County Jail, contact ICSolutions customer service at 1-800-464-8957. To set up an account, manage calls, or address any related inquiries, individuals can reach ICSolutions via their website at www. Prepaid phone services expire 6 months from the date of your last prepaid services purchase, unless otherwise required by state law. ICSolutions is proud of our reputation for outstanding service. Feel free to contact us with any questions you may have. 25% of users would likely recommend Icsolutions to a friend or colleague. Be prepared to provide the inmate's information and your payment details. From any internet-enabled device, go to www. ICSolutions Customer Service 2200 Danbury St San Antonio, TX 78217 1. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. For questions or assistance regarding the telephone system or services, please contact the ICSolutions Customer Call Center at (888) 506-8407, 24 hours a day, 365 days a year, or via email through their Contact Form. com to request the number be unblocked. Visitation Limits: The specific number of visits an inmate can receive per week or month may vary depending on their housing assignment and behavior. Here at the Gaston County Jail we are setup for inmate Debit Calling. We're available every day, 24 hours a day! Email: Click here for the email contact form. Customer Service: 1-866-516-0115 . Visiting an Inmate When can I visit an inmate? Is there a dress code? Can I video call an inmate? You can also contact ICS to block individual in custody calls. ICSolutions also provides customer service information through e-mail, at customer@ICSolutions. com Setting Up an Account ICSolutions offers two primary methods for receiving calls from inmates: Collect Calls: With this option, you agree to accept the charges for calls made by the inmate directly to your phone line. ICSolutions Attn: Customer Service Department/Prepaid Account 2200 Danbury Street San Antonio, TX 78217 When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls from. Technical Support Representative ICSolutions has a number of web applications that support external portals for online users, call center agents and the internal customer service personnel. ICSolutions is a provider of online billing and payment solutions for various industries. com. We provide you with different options for creating an account, purchasing phone services, leaving voice messages and even chatting in real time via video visitation. S. ycjeu rck lgcjy ihzgbq sqfzx hynnu ymx pbkl bawp ghjmf